Service Monitoring Tools

As part of the response to the humanitarian needs during the on-going conflict in northeast Nigeria, the International Organization for Migration (IOM) is supporting the National Emergency Management Agency (NEMA) and State Emergency Management Agency (SEMA) in the management of IDP camps. Through stationed and mobile CCCM teams, IOM assessed 61 sites and 5 reception center in Borno and 21 in Adamawa. IOM has deployed 78 Site Management Assistants who are supporting SEMA/NEMA camp management staff in the management of IDP sites. IOM is also managing some IDP sites on behalf of SEMA/NEMA where government camp managers are not present. IOM contributes to the overall northeast Nigeria humanitarian response through speedy reporting of gaps and needs in IDP sites, organization of IDP community participatory structures and contributing to deep field coordination mechanisms for some locations. The Service Monitoring Tool (SMT), produced by the IOM CCCM unit, serves as a monthly tool to check the quantity and quality of humanitarian services provided to the IDP populations and flagging major gaps to enable speedy response.